FAQ's

For art submissions and fundraising partnerships, learn more here. For wholesale, custom puzzles and corporate gifts, learn more here. 

Do you sell puzzles with more or less pieces than 500?

We sell 300-piece puzzles with a large piece size, 500-piece puzzles, and 1000-piece puzzles. 100-piece mini puzzles are COMING SOON!

I pre-ordered a puzzle. When will I get it?

Please check the product page for updates on the estimated release date of your pre-ordered product. We aim to deliver pre-orders within 30 days of the order date, but it may vary if there are delays or a high volume of orders. Feel free to contact us with questions at info@oaklandpuzzle.com.

I chose factory pickup for my order. When can I pick it up?

A family ending a factory tour with puzzles and logo totes in hand

Please schedule a time by texting Dave at (510) 934-5775, as we are unable to guarantee our presence at the factory. We will do our best to accommodate your request or offer alternatives. If you want to come in for a tour, please let us know ahead of time. Look for our doorbell at 527 E 10th. 

Do you offer tours?

Yes, we love having visitors at our workshop. We work in about 850 square feet, so group sizes are limited. Learn more about it and schedule yours here.

Do you donate puzzles?

No, but we do have a school and community giveback program. Members of your group can earn 10% back on any purchases made through an affiliate link. Please email info@oaklandpuzzle.com for more information.

 

Do you offer replacement pieces?

Yes! We will replace pieces of your puzzle for any reason as long as it is a puzzle that we are still producing. Because some of our puzzles are handmade, there may be some variations from the original piece.

Please send your mailing address and two photos 1) the whole puzzle with the missing piece marked and 2) a close up of the missing piece and surrounding pieces to info@oaklandpuzzle.com 

 

A man with a smile standing in a vending booth marked with Oakland Puzzle Company branding with displays of puzzles to the front and side of him.

Will you pop up at my event?

We vend May-December, and we'd love an invitation to your event. We will consider popping up at events with estimated traffic of 10K+.


 

 

 

Can you make a fundraiser puzzle for my group? Do you make custom puzzles? 

Maybe. Please read more and fill out our interest form here.